This warranty is applicable for 3 years from the original date of purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided by the warranty are in addition to all other rights and remedies in respect of the product which the consumer has under the completion and consumer Act 2010.
This guarantee excludes damage by neglect, shipping or accident and any damage due to incorrect installation, use or purposes other than those intended or failure to observe the instructions.
Atlantic Australasia Pty Ltd reserves the right to reject any warranty claims used in conditions other than domestic purposes or deemed to be false. This warranty does not cover commercial use.
If you believe your product to be faulty and under warranty you are required to do the following:
Contact Atlantic to approved the return.
Return the product, at your expense, to the place of purchase for assessment by an authorised representative of Atlantic Australasia Pty Ltd. This may require leaving the product at the place of purchase. If the product is deemed faulty and under warranty, the place of purchase of the product will order a replacement unit to which Atlantic Australasia Pty Ltd, at our cost, will deliver the unit to the place of purchase. The consumer will then be required, at their cost, to pick up the replacement unit from the place of purchase.
If the portable air conditioner is faulty but not deemed to be under warranty, an explanation will be provided to the consumer and then the unit can be picked up by the customer from the place of purchase.
If you have any queries regarding your product or its warranty please contact:
Suite 4 | 13-25 Church Street
Hawthorn | Victoria AUSTRALIA | 3122
Monday - Friday 9am - 5pm
T: +61 3 9852 9599
F: +61 3 9852 9844
The staff at Atlantic are more than happy to respond to any comments or enquiries. Please do not hesitate to contact us...
+61 3 9852 9599